SharePoint 2013 – Sorry, this app is not supported on your server

This blog outlines some helpful tips for troubleshooting the following error:

Sorry, this app is not supported on your server

You’ll first want to check the App Manifest to see what service requirements have been configured for this to run. If you’re the original developer, you can find this on the AppManifest.xml screen, under the Prerequisites tab.

If you’ve just been handed an app package, you can rename the .app file to .zip, and extract the contents. Locate the AppManifest.xml file and open it.

You’re looking for the AppPrerequisites tag in the xml file.

<AppPrerequisite Type="Capability" ID="B1DDD88F-6ADD-4700-B5CD-18E451635E24" />

Finally, map the ID to what you find here:

That’s it, that should now tell you that you need Workflow for this app to be available to users in your farm.

7 Responses to “SharePoint 2013 – Sorry, this app is not supported on your server”

  1. Jordan March 26, 2013 at 8:02 am #


    Thanks for the information and what about application on SharePoint Store ?
    I’m using SharePoint 2013 Foundation and i’m not able to pick one app with the “support” error message…


  2. shereen March 28, 2013 at 9:32 am #

    Hi Jordan,

    What application are you referring to?

  3. Daniel Mullen April 29, 2013 at 9:34 pm #

    Many times this problem is occur when we re installing any SharePoint application.This type of application is handle by the firms.

  4. Danny April 23, 2015 at 12:18 am #

    I’m having a problem adding the GScan Online Lite on the sharepoint 2013 store getting the error (Sorry, this app is not supported on your server.
    ) in some how i’ve added the app but i still facing another problem with the error(You can’t add this app here.)when i try to add this app on my site collection.Can you help with issue and thank you

  5. Fabian April 10, 2016 at 7:44 am #

    Hello, Shereen.

    I do have so many issues with Yammer Feed Embed since I added it from SharePoint Apps Store. I got msg “Can’t add this app here”. I’m not sure If I must to reach app support guys, ’cause I think they’ll never help me. Anyway, AppManagement and SubscriptionSetting services are started, so I have no idea about what’s happening. I also configured Apps settings on CA site. Any idea?


  6. Thomas Carpe June 22, 2016 at 4:08 pm #

    You will also see this error if you have files in your app that are blocked on the server. For example, we encountered this in a SharePoint 2013 farm for the file type “json” which is included now in many popular javascript libraries. The file type is allowed in Office 365 but it is blocked by default in on-premises installs.

  7. David February 28, 2017 at 1:52 pm #

    This issue still persists any hacks ??

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